Self Storage Frequently Asked Questions
Getting Started with Storage
How do I reserve a storage unit?
You can complete the entire storage rental process online in just a few minutes. Select your unit size, finalize your rental remotely, receive your access details digitally, and move into your unit when it works best for your schedule. All rentals are month-to-month.
What do I need to rent a storage unit?
To rent a storage unit, you'll need a valid government-issued photo ID and a payment method for your rental. You can complete the rental process online in just a few minutes and receive your access information electronically.
Do I need to come into the office before moving in?
No. Many customers complete their rental online and go directly to their storage unit for a simple contact-free move-in experience.
Is insurance required for stored belongings?
Yes. Insurance is required to help protect stored items. Customers may purchase coverage through the facility or provide proof of an existing renters or homeowners policy when applicable.
How do I choose the right storage unit size?
The right storage unit depends on the number and size of the items you plan to store. Smaller units are ideal for boxes and smaller items, while larger units can fit furniture, appliances, or household contents. Our team can help you compare options if needed.
What’s the best way to organize a storage unit?
Store larger and less frequently used items toward the back of the unit and leave a walkway for easier access. Label boxes clearly and keep a simple inventory list so items are easier to find later.
Payments and Policies
What payment options are accepted?
We accept major credit cards, checks, and money orders. Customers can also pay online or enroll in autopay for convenient monthly billing.
What affects storage unit pricing?
Storage pricing varies based on unit size, unit type, location, and availability. For the most accurate rates and promotions, check online or contact the facility directly.
Can I change to a different storage unit size later?
Yes. If another unit is available, you can transfer to a larger or smaller storage unit as your storage needs change.
Are storage rentals month-to-month?
Yes. All storage rentals are month-to-month, giving you flexibility without requiring a long-term commitment.
Do you offer discounts for extended storage rentals?
Discounts or promotional pricing may be available for long-term or prepaid rentals.
Will my monthly storage rate stay the same?
Pricing may change over time based on demand and operating costs, but we work to keep rates competitive while maintaining a clean, secure facility.
What items are prohibited in storage units?
Hazardous, flammable, explosive, toxic, and perishable items are not allowed in storage units. This includes gasoline, propane tanks, chemicals, fireworks, and food products.
Can businesses rent storage units?
Yes, storage units are often used by businesses to store inventory, equipment, tools, paperwork, supplies, and seasonal materials. They offer a practical and cost-effective way to expand your storage capacity while keeping your items secure and readily available.
Facility Features and Access
When can I access my storage unit?
Access hours are 6:00 AM to 8:00 PM every day.
Do storage units include a lock?
Yes. Units come with a high-security locking system and your move-in and access codes will be provided after completing your rental. If you need help accessing your unit, our team can assist you.
What security features do your storage facilities offer?
Security features may include gated access, video surveillance, perimeter fencing, secure locks, and controlled facility access. Features vary by location.
What amenities are available at your storage facilities?
Amenities include wide drive aisles, online rentals, gated entry, and contactless access technology.
How do you handle pest control?
Our facilities receive routine professional pest control service to help maintain clean storage conditions and reduce pest activity.
Do you provide moving trucks?
No, rental trucks are not available. Moving assistance items, such as dollies or carts, may be available to help make moving items into storage easier.
Self Storage FAQs in Salem, OR
Renting a storage unit should feel simple, not confusing. At Statesman Storage, we’ve answered the most common questions to help you feel confident before you rent.
Whether you are moving, downsizing, or just need extra space, this guide covers everything from move-in requirements to payment options and facility access.
Most customers want quick, clear answers about how storage works. Below, you will find exactly that.
